See below for instructions on how to return your lights to StarkLED. Those familiar with the process can skip directly to DIRECT RMA.
Review StarkLED Warranty Policies
Please review these documents to determine if your problem is covered by your warranty.
Troubleshoot your product
Try to diagnose the problem. Select the appropriate link below to begin troubleshooting.
Complete a Return Merchandise Authorization (RMA)
If you has determined that your product is defective, you may start the Return Merchandise Authorization (RMA) process.
Please have the following information ready.
- Model number
- Serial number
- Contact Information
- Support Ticket Number
Pack, ship and track
Please review our shipping guidelines before packing and sending your product.